FAQs

General FAQs

What is Greenspoon?

Greenspoon is an online supermarket that offers everything you need, from groceries to household essentials, all at great prices. We provide fast, reliable delivery, with the option to have your order at your door within 45 minutes through GreenspoonGo. Pay easily with Mpesa or Card, and enjoy a hassle-free shopping experience.

How do I order?

Use our mobile app or our website to start shopping. Navigate to the different product categories using the menu at the top of the page. Don’t forget to check items that are on our sale page, organic page or new. The search bar at the top of the page is a perfect way to find products. You can pay using M-PESA or Credit Card (if there is an issue, do let us know). Happy shopping!

How do I open an account?

Click the login/register section (top right on both our mobile app and website). Enter your email and password and click register. You’ll get an email to confirm your account registration.

I need a product now!

At checkout, please select the GreenspoonGo delivery option, and get your order in under 45 minutes for only Kshs 200.

What is our promise?

What is our Promise?

We make your life easier, tastier, and more convenient. Greenspoon is your one-stop shop for everything you need — from groceries to daily essentials — delivered straight to your door. We focus on quality, speed, affordability and simplicity, all while making a positive impact on the planet. Here’s our promise:

  • Everything You Need: From groceries to household essentials, we’ve got it all covered.
  • Great Prices: We ensure you get great value with competitive prices on high-quality products.
  • Quick & Simple Delivery: With our fast delivery service, including GreenspoonGo for under 99-minute delivery, our dedicated riders ensure your essentials arrive quickly and safely.
  • Amazing Service: We pride ourselves on super customer service — from easy ordering to friendly, reliable riders who bring your orders right to your doorstep.
  • Sustainability: We’re committed to ethical practices, fair partnerships, and eco-friendly choices, ensuring a better future for all.

At Greenspoon, it’s more than just shopping — it’s about simplifying your life.

What are the delivery options?

We love to say “all the yum, zero run” because we bring your shopping right to your doorstep, saving you time and effort. If you’re in a real rush, select GreenspoonGo which will be with you in under 45 minutes!

  • Orders below KES 5,000:
    • KES 50 within Nairobi County
  • Orders above 5000/- within Nairobi, FREE delivery!
  • For GreenspoonGo we charge KES 200 – within Nairobi County only
  • Orders outside Nairobi we charge KES 2000 via Wells Fargo courier
I need my order delivered before XYZ PM!!

Please put this in the order notes when you check out, we try our best to adhere to your request. To be sure, it is wise to contact us through WhatsApp to check the delivery timeline!

How can I shop faster?

The Quick Shop (list icon in right top corner) has a list of all the items you have ever purchased – this makes it easy to do your weekly shop and also helps in not forgetting anything!

Can I place an order far ahead?

You can order up to 2 days ahead! Please contact our Customer Experience team to pre-order for a longer period beforehand.

I want to buy more items than you have in stock!

For most products we only sell what we have in stock – if you have any requests that go beyond what we have stocked, please contact our Customer Experience team and we will arrange for your order to be fulfilled.

When will my order arrive?
  • If you select GreenspoonGo before 7pm, you’ll get your order within 45 minutes.

  • If you place your order before 12pm, you will receive your order the same day (before 7pm) if you reside in Nairobi and the next day outside Nairobi. In your email you will receive a tracking SMS from which you can follow and contact the driver.

  • If you place your order after 12pm and select standard delivery, it will be delivered to you the next day before 3pm.

  • We work every day of the year!

Do you deliver everywhere in Kenya?

Yes. We deliver the same day in Nairobi and the next day (almost) everywhere in Kenya via Fargo courier. Some destinations in Kenya have a longer processing time, for example Turkana and Lamu.

Do you deliver to the coast?

Yes, we deliver nationwide! We use Fargo Courier to deliver outside Nairobi, so anywhere they have a depot, we deliver.

How do the Fargo deliveries work?

Select the county and location where you are. Fargo will ship the order overnight to the nearest post station and will give you the option to collect or deliver the order.

Has my order been shipped already?

Once your order has been shipped out, you will get an SMS alert and an email notifying you your order is on the way to you and at what time you can expect our drivers to deliver. If the order is On The Way, you will also receive a tracking link where you can track your order.

What does organic mean?
  • Organic food is the product of a farming system which avoids the use of man-made fertilizers, pesticides, growth regulators and livestock feed additives. This means that there will not be harmful chemicals on your product and the product is very safe for consumption. Because the food grows naturally, it keeps more flavour and has more nutrients. We have a selection of Organic products that you can find on this page.

Are all your products organic?

No they are not. At this moment the market for pure organic products is too small for many suppliers to focus on organic. If you join the Greenspoon movement you will support suppliers to move to more organic farming.

What does pasture-raised mean?
  • Pasture raised means the animal has been raised outdoors, on pasture, where it is free to roam around and consume grasses and bugs. It means that a sizeable portion of their diet comes from the outdoors. Pasture raised animals have access to drinking water and shade throughout the day, and live a relatively natural life outdoors in pasture.

  • Pasture-raised chickens, ducks and pigs are usually fed grains at the end of the day, in addition to the pasture they consume.

  • Beef is typically only raised on grass, no grains are given at all.

  • Lambs are typically supplemented with legumes and some grain.

  • Pasture-raised animals have a healthier life, so they naturally need less medication than animals that are raised in cramped conditions where disease can spread quickly and their immune systems are compromised by the lack of decent living conditions.

What does regenerative farming mean?

Regenerative farming uses practices and methods that reverse climate change by rebuilding organic soil matter, and restoring degraded soil – this results in carbon drawdown, and improves the water cycle. The amazing thing about regenerative farming is that it not only does no harm to the environment, it actually improves it by using technologies that regenerate and revitalize the soil. It is dynamic and holistic, incorporating permaculture and organic practices, and in the case of our regenerative chicken, uses mobile shelters which are moved daily to restore and regenerate the soil. We believe if you are eating meat, you should be eating regeneratively raised meat.

How do you deliver your fruits and vegetables?

We typically ship semi-ripe fruits and vegetables. This is better for transport and it makes sure that the product can stay for a while when it reaches your home!

Can I bring back my paper bags?

Yes, please do and we can recycle!

Do you take glass jars and bottles back?

Yes, absolutely. Please give them a rinse or wash and we will send them back to the producers to be reused. Even better, with many of our glass returns we actually credit your account with funds!

I hate plastic, can I have my order delivered without plastic?

We can try everything we can – please include it in your order notes!

Are you more expensive than other supermarkets?

For comparable products we look at prices and adjust them downwards when we find that other retailers are selling them at a lower price. Please let us know if you do find a place where you can find the product at a lower price.

How can I apply my funds in my new order?

On the check out page, click on Apply Funds or Coupon.

How can I check if my funds have been refunded in my account?
  • Once the funds have been credited into your funds account you will get an email notification.

  • Log in to the website, and in the top right corner where the customer name appears, select the drop down. You will see a list of options with refunds and funds details > navigate to this to see your records.

Do you sell at wholesale prices?

Yes, on occasion! Give us a WhatsApp or call on 0727444777 and tell us what you need to order.

Delivery FAQs

Do you have a minimum order value?

No, we do not have a minimum order value!

What are the delivery charges?
  • For orders below KShs 5000 within Nairobi, we charge a delivery fee of KShs 50 and KShs 500 within reach of Nairobi.

  • For orders above KShs 5000 within Nairobi, delivery is free.

  • For orders outside Nairobi we charge KShs 2000 via Wells Fargo courier. This is for the cost of the polystyrene boxes as well as the transport.

  • For GreenspoonGo delivery within 45 minutes in Nairobi, we charge a delivery fee of KShs 200.

How do you transport cold/frozen items outside Nairobi?
  • We deliver via Wells Fargo courier country-wide.

  • We have all cold/frozen items well packed in airtight, insulated boxes with ice packs, keeping the product cool for at least 48 hours.

When can I place an order and get my delivery on the same day?
  • To receive your order between 11-15 hours, place the order before 10pm.

  • To receive an order between 15-19 hours, place the order before 12pm.

  • We can often deliver faster using GreenspoonGo option which enables you to receive the order under 45 minutes from when you place it.

Company FAQs

Is Greenspoon B-Corp?
Yes we are – we certified in 2022 with a score of 83.5.
I am a producer: how can I have my items listed on your website?
Kindly share an email with a brief of your products to our Products Team via procurement@greenspoon.co.ke.
You guys are awesome, can I leave a review?
How can I join the Greenspoon team?

It is best if you share your resume, and a good introduction to hr@greenspoon.co.ke. Follow our LinkedIn page for the latest news and vacancies https://www.linkedin.com/company/33207052